Solutions
Rewards as a Service ‘RaaS’
- We empower businesses to drive customer loyalty, increase revenue, and gain a competitive edge with our comprehensive Rewards as a Service (RaaS) offering.
- You’re in the Driver’s Seat: Design the loyalty program that works best for your business. Our modular approach gives you the power to select the elements that drive the greatest value.
Differentiators
Service and Expertise
- Full cycle loyalty specialisation
- Horizontal and Vertical specialisation in multiple industries
- Leveraging world best practise
- Combining local relevance and international best practices
- Services/solution lead not product lead
- Loyalty Program Performance Management
- Speed to market and Cost effective
Technology and Platform
- Full stack technology architecture
- Fit-for-purpose
- Modular, Scalable, and Integrated technology platform
- Integration based on requirements
Market Reach
- Established Merchant network
- Local market specialisation
- ‘Local is lekker‘
Products
Loyalty Rewards Programme Management – DIOL
- Our expertise spans the entire customer rewards lifecycle:
- Consulting & Design: We craft custom-tailored loyalty programs. This includes strategic planning, proposition development, financial modelling, IT architecture design, and vendor selection.
- Implementation: We seamlessly bring your rewards program to life, delivering full-stack technology implementation and go-to-market strategies.
- Operate: Pinnacle Rewards offers comprehensive operational management of loyalty and rewards programs, including customer service, performance analysis, financial processing, strategic resourcing, and data-driven marketing strategies to optimize program performance and drive customer engagement.
- Strategic Leveraging: We offer ongoing program management, operational support, data-driven analytics, and strategic marketing to maximise the value of your loyalty investment.
Loyalty Rewards Technology Management – DICE
- Our flexible platform-driven solutions ensure a seamless customer experience. Key components include:
- Customer Engagement: Mobile app, USSD, and cutting-edge Metaverse solutions.
- e-Commerce Marketplace: Enticing reward options to drive redemption.
- Campaign Engine: Targeted campaigns to promote desired customer behaviours.
- Management Systems: Robust merchant, partner, and member management tools.
- Advanced Analytics & AI: Data-driven insights to optimise program performance.
- Technology stack components
- Low code
- Configurable
- Web3
- Metaverse/NFTs
Loyalty Rewards Portfolio Management – Reward Portfolio
Delight your customers and boost engagement with our global rewards portfolio. From daily needs to special occasions, we curate a universe of rewards designed to deliver unmatched value.
- Our four categories of rewards
i. Vouchers
ii. Merchandise
iii. Experiences
iv. Travel Portal
“We believe that each and every customer is valuable. Loylogic, Pinnacle Rewards and Kyros have succeeded in designing a program which meets the requirements of accessibility, inclusivity and measurability and we can’t wait for our customers to get access to all the benefits it will bring them. We see this as an integral part of our recently revealed transformation strategy Excelerate25, through which we aim to leverage our rich heritage, diversify our business and build a customer-centric, data-driven, scalable and digital-first business.”
